Last updated 28 August 2026. These terms apply to purchases made on funnyloot.com.
Ordering
A binding contract is formed when we confirm your order by email. If something in your order turns out to be unavailable or incorrectly priced we will contact you and you may cancel free of charge. All prices are shown in euro and include VAT.
Payment
We accept card and Klarna. Payments are processed by our payment partners over an encrypted connection – we never see or store your card details.
Delivery
We ship across the European Union. Orders are dispatched within 1–2 working days and normally arrive within 5–9 working days. Every parcel is tracked. Shipping is free on orders over €49; below that a shipping fee is shown in the checkout before you pay. More detail under Shipping & delivery.
Right to withdraw
You have 14 days to withdraw from your purchase from the day you receive the goods, without giving a reason. Email us with your order number and you will get instructions and a return address; do not send anything before you have heard from us. You bear the cost of returning the goods and are responsible for packing them properly. Once the return reaches us, or you show proof of tracked dispatch, we refund the full price of the goods within 14 days using the same payment method.
You may examine the goods as you would in a shop. If they have been handled more than that, we may deduct for the reduction in value.
30-day returns
On top of your statutory right, we give you 30 days of returns: not happy, for any reason, send the item back unused within 30 days of delivery and we refund the full price of the goods. Return postage is on you. Get in touch first and we will go through what applies to your order – sometimes we can sort it more simply.
Faulty or incorrect goods
If something arrives damaged or is not what you ordered, email us your order number, a photo and a short description. We send a replacement or refund you. An approved complaint never costs you anything.
Uncollected parcels
Please collect your parcel in time. A parcel that is not collected counts neither as a return nor as exercising your right to withdraw, and for uncollected parcels we charge our actual costs for shipping, handling and administration. If you want to cancel your purchase, contact us instead – it is both simpler and free.
Disputes
If we cannot agree, you can take the matter to the EU Online Dispute Resolution platform at ec.europa.eu/odr, or to the consumer body in your own country. We follow their recommendations.