We want you to feel safe buying from us. You have both your statutory right to withdraw and our extended returns policy – and sending something back is straightforward. Here is how it works.
14-day right to withdraw
Under EU consumer law you may withdraw from your purchase within 14 days of receiving the goods, without giving a reason. Email us and send the item back within 14 days of telling us. We refund the full price of the goods within 14 days of receiving the return or proof of tracked dispatch. You may examine the goods as you would in a shop; we only deduct for a reduction in value if they have been handled more than that.
Our 30-day returns (on top of the law)
Beyond your statutory right we give you 30 days of returns. Not happy – whatever the reason – send the item back unused within 30 days of delivery and we refund the full price of the goods. Return postage is on you. Get in touch first and we will go through what applies to your order; sometimes we can sort it more simply.
How to return something
- Email us with your order number.
- We reply with return instructions, the return address and what the return postage costs. Do not send anything before you have heard from us.
- Pack the item well and send it tracked.
- We refund via the same payment method as soon as the return arrives.
Something wrong with your order?
Then none of the above applies – email us your order number and a photo of the problem and we will send a new one or refund you. An approved complaint never costs you anything.
Uncollected parcels
Please collect your parcel in time. A parcel that is not collected counts neither as a return nor as exercising your right to withdraw, and for uncollected parcels we charge our actual costs for shipping, handling and administration. If you want to cancel, contact us instead – it is simpler and free.