Got a question, or need a hand? We are happy to help – but the answer is probably already below. That is the fastest way to sort out anything about orders, delivery, returns and our products.
Your order
When will my order arrive?
Orders are dispatched within 1–2 working days and normally arrive within 5–9 working days anywhere in the EU. You get a tracking number by email as soon as the parcel is on its way.
Can I change or cancel my order?
If it has not shipped yet, almost certainly. Email us with your order number as quickly as you can and we will do what we can.
I have not received a tracking number
If a few days have passed without a tracking email, check your spam folder first. Otherwise email us with your order number and we will send it straight over.
Why did my order arrive in more than one parcel?
For logistical reasons items are sometimes sent separately, particularly when you order several things at once. It all arrives – just follow each tracking number.
Delivery & payment
Where do you ship?
To all 27 EU countries. Shipping is free on orders over €49; below that the fee is shown in the checkout before you pay.
Is my payment secure?
Yes. Every transaction runs over an encrypted connection through our payment partners. We never see or store your card details.
Can I pay in instalments?
Yes – with Klarna in the checkout you can pay now, pay later or spread the cost. You choose at checkout.
Why was my card declined?
Usually insufficient funds, a block on online purchases, mistyped details or a security stop from your bank. Check the details, try again or use another card – and get in touch if it still refuses and we will sort it out together.
Returns
Can I return my order?
Yes. You have 14 days of statutory withdrawal rights and, on top of that, 30 days of returns with us. Email us with your order number and we will send instructions and a return address – do not send anything before you hear from us. Return postage is on you, unless the fault is ours.
It arrived damaged or wrong
We are genuinely sorry when that happens. Email us your order number, a photo and a short description, and we will send a new one or refund you. An approved complaint never costs you anything.
Our products
Is the humour going to embarrass me?
Some of it, yes. That is the point. Every product page shows exactly what you are getting, so nothing arrives as a surprise to the person who bought it.
Do you gift wrap?
Not yet. Most of our things arrive well enough packed to hand over as they are.
Still stuck?
Email us – include your order number if you have one – and we normally answer within 24 hours on working days.